Close

Tech Support Role

Coach Dave Academy is seeking a part-time tech support specialist to handle support for our setup products, including Delta, Bundles, and Console Wizard.

Location: Remote

Coach Dave Academy is seeking a dedicated, tech-savvy part-time Technical Support Specialist. We’re looking for a candidate with a strong customer service ethos, excellent problem-solving skills, and the ability to work efficiently in a remote setting.

Responsibilities

  1. Provide prompt and efficient technical support to users across various platforms (Discord, Social Media, Email).
  2. Address and resolve queries related to account and tech issues, specifically around our products, such as Delta, Bundles, and Console Wizard.
  3. Respond to email support requests from the [email protected] account, ensuring all queries are handled professionally and on time.
  4. Collaborate and communicate effectively with our setup tech lead, James Parker, meeting twice a week to discuss common issues and potential solutions.
  5. Continuously provide feedback on trends in customer queries to help improve our products and services.

Requirements

  1. Fluent in English; proficiency in German and/or Spanish is a plus.
  2. Experience with WordPress is required; familiarity with Notion and WooCommerce is desirable.
  3. Excellent problem-solving skills with a customer-oriented approach.
  4. Ability to work remotely and manage time effectively.

This part-time role requires approximately 2-3 hours of work per day. We’d love to hear from you if you are passionate about sim racing and have the necessary skills. Apply now to join our dynamic and growing team!

Coach Dave Academy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only shortlisted candidates will be contacted for an interview.

Looking for super fast ACC car setups?

Gain the upper hand with super fast Assetto Corsa Competizione setups, developed by Pro Sim Drivers.

League Racing on ACC with SimGrid

Tired of getting smashed to pieces in T1 of Public Lobbies? Join SimGrid and enjoy your Sim Racing again.

Subscribe to the Coach Dave Digest. Join 20K+ subscribers who get the best of sim racing in their inbox every day.

Looking for super fast ACC car setups?

Gain the upper hand with super fast Assetto Corsa Competizione setups, developed by Pro Sim Drivers.

Table of Contents

Related Posts

CDA4 720s EVO Early Access Now Ready
CDA4 720s EVO Early Access Now Ready
This week at Coach Dave Academy we have the full Honda NSX EVO bundle ready for customers to install and race with as well as early access McLaren 720s EVO setups.
AMR V8 Vantage Bundle Ready To Race
AMR V8 Vantage Bundle Ready To Race
This week at Coach Dave Academy we have the full AMR V8 Vantage bundle ready for customers to install and race with as well as early access Honda NSX setups.
Under the Hood: Tips and Tricks to Driving the Porsche 992 GT3 R
Under the Hood: Tips and Tricks to Driving the Porsche 992 GT3 R
ACC V1.9 introduced the new-for-2023 Porsche 992 GT3 R, the latest and greatest from Stuttgart. Let's understand it and go under the hood.
Save & Share Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Share Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)

Job Application

Thank you for applying for this position. If you are applying to be a driver please be prepared to share lap times and data for Barcelona, Snetterton and Nurburgring. If you are applying for the engineers position please be prepared to share your CV.

Job Application

Never miss a checkered flag again! With over 22,000 subscribers already on board, our daily newsletter is the premier destination for sim racing news, events, and more – sign up for free today and stay up to date on all the latest in the sim racing world!

This website uses cookies to ensure you get the best Academy experience possible.