Location: Remote
Coach Dave Academy is seeking a dedicated, tech-savvy part-time Technical Support Specialist. We’re looking for a candidate with a strong customer service ethos, excellent problem-solving skills, and the ability to work efficiently in a remote setting.
Responsibilities
- Provide prompt and efficient technical support to users across various platforms (Discord, Social Media, Email).
- Address and resolve queries related to account and tech issues, specifically around our products, such as Delta, Bundles, and Console Wizard.
- Respond to email support requests from the [email protected] account, ensuring all queries are handled professionally and on time.
- Collaborate and communicate effectively with our setup tech lead, James Parker, meeting twice a week to discuss common issues and potential solutions.
- Continuously provide feedback on trends in customer queries to help improve our products and services.
Requirements
- Fluent in English; proficiency in German and/or Spanish is a plus.
- Experience with WordPress is required; familiarity with Notion and WooCommerce is desirable.
- Excellent problem-solving skills with a customer-oriented approach.
- Ability to work remotely and manage time effectively.
This part-time role requires approximately 2-3 hours of work per day. We’d love to hear from you if you are passionate about sim racing and have the necessary skills. Apply now to join our dynamic and growing team!
Coach Dave Academy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Only shortlisted candidates will be contacted for an interview.
